I fought thru my VISA and after I proved that my hotel and airline payment was refunded, they were kind enough to look at the documents and refund the funds for the insurance policy. If there is any conflict between the contents of this website and the Policy or Description of Coverage, the Policy or Description of Coverage will govern in all cases. I wrote a review prior, giving them one star for refusing to refund my funds for the travel policy, payment made at the beginning of March, to go to Israel where already the Covid 19 started and I was not aware of. Thank you again, and we look forward to insuring all your future travels. Check out what travelers are saying about Travelex! Its location on this page may change next time you visit. Useful. I had gotten ill in Bolivia and Travelex was right there paying my hospital bill, sending a nurse to accompany me home and buying new air tickets. 2 talking about this. If you travel regularly, Travelex is likely worth it. Write a review. If you are hurt or become ill overseas, your health insurance may cover reasonable medical costs associated with your condition but not an emergency evacuation back to the U.S. or other expenses associated with an overseas emergency. You've already flagged this Reply from Travelex US. Travelex is a partner of AARDY. The Smart Travels: Customer Stories blog contains tons of great stories detailing how Travelex supports customers while traveling. Additionally, to be of service we can offer you a One-Time Date Transfer on your policy, in order to use it for a future trip. Travel Insurance Reviews Travelex With over 55 years of experience protecting travel investments from the unknown, Travelex is a world leader in travel insurance. 34. from $95.11* 1-10 of 11 replies Sorted by « 1 2 » ljaguar. BHSIC indicates that you submitted documentation to support your claim on several dates, with the latest submission occurring on May 13, 2020. It does not offer some of the perks other trip insurance agencies cover, such as … Travelex takes great pride in providing travelers all across the U.S. with outstanding travel insurance products and customer service. I buy a lot of policies from Travelex so I don't know what triggered this particular survey. Bought this insurance in the summer before the virus. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society. These Travelex Insurance quotes are for a 30-year-old from CA going on a seven-day trip for $5,000. All you need to know about Travelex Travel Insurance: Reviews, Plans and Ratings. Travelex Insurance Services ranks 445 of 991 in Insurance category. Like other types of insurance, it allows travelers to pay a premium for a specific level of coverage and then file a claim if they have an emergency while away from home. Why they sold me the policy and refusing now to return my money? I purchased the policy at the beginning of March 2020 for a trip to Israel, for treatment at the Dead Sea, starting May 30 until June 9, 2020. We retain this article for those customers who had purchased the plan in the past, and wish to have a source of reference. $4000 later in medical bills and we were quite nervous. I immediately filed a claim with Travelex and within three weeks of filing the claim we received a check for reimbursement of all of our travel costs. Voice your opinion today and hear what 1 customers have already said. 3 stars. We are in unchartered waters and unprecedented times for the travel industry given the impact of the coronavirus (COVID-19) outbreak, which we hope you understand. Pros. Travelex Insurance Services was founded in 1996 when The Travelex Group purchased the travel insurance distribution service from the Mutual Omaha Companies. The product descriptions provided above are only summaries. Visit this website travelexinsur ance.com. Learn more about Travelex. I lost my job due to Covid and was hoping this would get processed but instead I was given the runaround. This comparison site puts the industry's best travel insurance coverage at your fingertips with a few clicks of the mouse, making sure you get the protection you need at the best price. The process was thorough, yet easy. Travelex Insurance Review. Interested in reading about how Travelex has helped customers during their trips? The overall rating of the company is 1.0 and consumers are mostly dissatisfied. Travelex offers a wide range of travel insurance package plans and a couple travel accident plans. Their Travel Basic plan provides just the essentials. Very disappointed and for someone like me who travels a lot, I will not be using this service and I will be sure to let all my travel buddies know about this. Unfortunately, my husband was diagnosed with throat cancer and we had to file claims for our trip. Further evidencing the company's reputability are its memberships to the American Society of Travel … The company reimburses travelers for trip delays, lost or delayed baggage, medical emergencies and more. 4 stars. A link has directed you to this review. Travelex offers four plans, but for most people considering travel insurance, it’s going to come down to Travel Basic and Travel Select. Would highly recommend and very happy to see an insurance company at work! Contrastingly, the company has received over 70% favorable customer reviews on Truspilot.com, where they hold an 8.8 out of 10 (Great) TrustScore. Allianz Travel has been protecting adventurers, endeavors, and everyday travelers for more than 100 years. Your Travelex Insurance premiums are based on your vacation’s total cost and how many people require coverage. Read real customer ratings and reviews or write your own. 2,602 reviews for Travelex Insurance Services, rated 3.01 stars. I filed a claim because of travel interruptions I had and had went thru a lot of extra expenses cause by the epidemic. However, it was miserable getting to the proper site. 24,711 Reviews . Very disappointed. 1 star . Travel Select is a relatively well-rounded plan that’s especially suited to families, given kids … If you would like to obtain a Date Transfer of your policy, you will first need to cancel your claim, rather than appealing the claim decision, with BHSIC. Detailed Ratings. This site contains a brief description of benefits. Thanks again for all your help. PLUS The price was great for the coverage. A variety of plans. She ended up getting really sick in the 2nd month of our trip and we frequently had to go to clinics and urgent cares for her to get checked out. Overall, I am happy with the service and plan to use them again for future solo travels!! Travelex trip insurance offers five different coverage options: Travelex also offers cruise insurance, coverage for international travel, family travel protection and baggage insurance. Travelex has been accredited by the Better Business Bureau since 2012 and maintains an A+ rating with the organization based on only 17, mostly negative, customer reviews. MANY THANKS and WISHING YOU ALL THE BEST AND TO BE SAFE! It was purchase on the advice of our tour agent, so we didn't read the fine print, which was a big mistake. Share your voice on ResellerRatings.com If you have feedback you'd like to share with Travelex and other travelers, please do! The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. See our rankings and learn about important plan benefits. 25. It has been three months and still have not heard anything. ©2020 Travelex Insurance Services Inc., and its licensors. I will tell all my friends about this horrible experience and horrible travel insurance! Please note that the Travelex Max Plan was withdrawn in November 2017. I've never needed the insurance, BUT it is great to know that I had it!! For future trips, to purchase our policies you can go online at www.TravelexInsurance.com or contact our Customer Solutions Department via phone at 1-800-228-9792 or via email at firstname.lastname@example.org. THANK YOU Travelex. Travelex Insurance Services is a travel insurance carrier based in Omaha, NE. THIS IS WHAT MATTERS TO MOST PEOPLE. Share your Travelex story by sending your comments directly to customer service or through Reseller Ratings. I would definitely recommend Travelex and I was someone who almost didn't even purchase travel insurance!! Travelex Insurance. 1097. Best for Families. I will never sell anyone else but Travelex!! Our top priority is servicing our clients and we can assure you Travelex Insurance is dedicated to maintaining the highest level of professional and ethical standards. Documentation is an important part of the policy modification process, as it relates to the Travel Select plan you purchased. Answer 1 of 91: I'm planning to buy trip insurance for a trip to Europe next June. Squaremouth offers travel insurance policies from 23 different providers, with a total of over 100 plans to choose from. Travelex Insurance Services; Provider Review; Reviews, Sales, and Service Ratings for Travelex Insurance Services. Reply. Nevertheless, you can travel with SafetyWing insurance anywhere in the world apart from Cuba, Iran, and North Korea. How do I know I can trust these reviews about Travelex Insurance Services? I am a 66 years old woman, a breast cancer survivor and considered at high risk. Due to the unprecedented volume of claims related to the Covid-19 pandemic, it is currently taking a minimum of 8 weeks, from the time of obtaining final documentation, for BHSIC to adjudicate claims. I called them so many times, the hold is unbearable, there is no way to reach them. Was as timely as could be with all that is going on these days. Delayed luggage can dramatically impact your trip, and travel insurance ensures you are quickly reimbursed so you can use the funds to purchase necessities and enjoy your vacation. I was able to keep a doc on myself with my passport and share with the important people if something happened. ConsumerAffairs is not a government agency. We showcase the Travelex Max Travel Insurance Plan. I just want to say how wonderful and helpful Travelex was in handling my sudden illness in Bolivia. Travelex is a travel insurance company that offers a wide range of coverage options for all types of travel. Tremendous financial and stress relief for us and the process was fairly easy. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy or Description of Coverage. My husband and I purchased Travelex travel insurance for a Baltic Sea Cruise that we had booked. We scored the coverage features of multiple plans to find the best travel insurance companies. Re: Which Travelex policy to buy? All Rights Reserved. If you have any claim questions, please contact BHSIC at 1-855-205-6054 or by email at email@example.com, Monday – Friday, 7:00 am – 7:00 pm CST. Travelex Insurance Review & Complaints: Travel Insurance Travelex Insurance Services offers basic and select travel insurance as well as a flight insure plan. She ended up having to go to the ER one night and a small operation done. I like that people are generally easy to get on the phone and that they competently answer questions. What would make me happier since I buy a lot of policies is for you to give me a quicker way to buy the policy without having to keep giving you my information and listening to a bunch of disclaimers every time I call in. Never received my package. Squaremouth is our top choice for your travel insurance needs. Please contact us at TISReviews@TravelexInsurance.com, so we can help process the cancellation of your claim and apply a One-Time Date Transfer to your policy. I spent hours and hours on hold, but I succeeded and I am very grateful of one of their representative, Monica, who was patient and explained what I needed to do, what to send, understood my frustration and the point I was making, and helped me with this refund. Covered reasons for trip cancellation and interruption are extensive and include job loss, terrorism, death or hospitalization of a destination host, and many more. We empathize with your frustrations but wanted to take a moment to explain the situation. Travelex travel insurance can cover a wide variety of incidents, mishaps, and activities. The Travel Select plan that you purchased is a Named Peril Policy, which means that the policy lists all reasons and exclusions for coverage, and if the situation is listed as an exclusion, then coverage does not apply. Below are examples of what travel insurance for a 35-year-old solo traveler would cost as of time of publishing for a weeklong trip that costs $1200. SQUAREMOUTH. The Confirmation of Coverage and the Policy were emailed to you at the time of purchase on March 1, 2020 for your review, which included the benefits, terms, limitations, and exclusions. For more information about reviews on ConsumerAffairs.com please visit our Traveling can be stressful and unpredictable, but having Travelex travel insurance means you won’t have to pay for everything out of pocket if something goes wrong. If you're considering whether Travelex Travel Insurance is a good option for you, read on. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We do empathize with you and your family and understand that the coronavirus has caused a significant disruption on our society. However, you will only be covered in your home country for 30 days every 90 days of insurance cover – or 15 days for every 90 days of insurance cover if your home country is the US. Share. If travel is your passion, rely on us to make your travels easier, safer and smarter. They even called me a few times to check on me in the hospital while I was abroad. If you have any questions for Travelex Insurance, please contact us at TISReviews@TravelexInsurance.com. The Travelex brand and logo are recognized around the world as a leader in travel protection and currency exchange. If you have any questions: ☎ +1(650) 492-6298 - Call Us! 2 stars. PLEASE KEEP THE PRICE AFFORDABLE. We appreciate your patience and understanding. ALSO - LIKED having the condensed info sheet. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Travelex Insurance Reviews 1 • Average . I have used Travelex 3 times now and it is the best travel insurance in the market. Thank you for choosing Travelex Insurance Services Inc (“Travelex Insurance”). Would use again as travel insurance on future trips. www.travelexinsurance.com Compare rates. Thank you for taking the time to express your concerns Consumer Affairs. Thank you for taking the time to post about your situation on Consumer Affairs. Do you agree with Travelex Insurance's TrustScore? In the wake of the rapidly changing and escalating global impact of the coronavirus (COVID-19) outbreak, Travelex Insurance is focusing our teams to respond to your questions and inquiries as soon as possible. Visit Site. Travel Assistance Services are provided by the designated provider listed in the policy or on your Confirmation of Coverage. Since we purchased the insurance within 15 days of booking the cruise, it covered pre-existing conditions. Would recommend to friends. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. 389. I had full coverage and the reason for the claim was for partial payment to see if I could recover some of the loss I incurred during the trip. Travelex Insurance Services, Inc. 810 North 96th Street, Suite 300, Omaha, NE, 68114. Once I got to the insurance website, everything was fine. 2,040 posts. Get buying tips about Travel Insurance delivered to your inbox. My girlfriend and I traveled overseas for 2 months this January and February. All Rights Reserved. Travel Basic appeals to budget-minded travelers, but we’d be wary of traveling with only $15,000 in emergency medical expense coverage. Our trip got canceled not by us, but by the government and Travelex decided they didn't have to pay. My girlfriend and I traveled overseas for 2 months this January and February. The process was a bit lengthy with the back and forth especially since I was abroad and unable to call the states. Travelex Insurance rates are $146 and $201 for the basic and select plans, respectively. One such travel insurance company is Travelex Insurance Services (TIS). Thank you, you have successfully subscribed to our newsletter! The $1,000 delay compensation is average for the test cases we priced, as is the $600 compensation for expenses incurred for having your luggage delayed. We had a trip planned to England and Scotland in May. Prices vary depending on the total cost of the trip and the level of protection you need. My husband is cured of cancer, and we have used Travelex 2 times for trips to Europe and Mexico. Check out what travelers are saying about Travelex! Coverage and rates may vary by states. I can highly recommend Travelex. Travelex Travel Insurance Review. Talking to agents was a good experience for information and guidance. Like many, I was unsure about purchasing and whether it was "legit." We acknowledge your frustration regarding the claim process. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Travel Insurance Reviews. I had everything documented and received refunds for everything down to the penny. I was able to get my money back for the hotel for the 2 nights I was unable to complete along with the 2 nights that had to be purchased in lieu. Thank you for choosing Travelex Insurance Services Inc. (“Travelex Insurance”). In the past I have purchased from Travelex and Travel Guard. TIS and its underwriter, Berkshire Hathaway Specialty Insurance Company, both receive high A++ financial ratings by A.M. Best. It's possible! Customer Service Before Trip Customer Service During Trip Customer Service During Claim TOTAL SALES. Reviewers write the most about Travelex Insurance Services Travel Insurance and give it 1.8 stars out of 5. If a trip delay, flight cancellation, lost luggage or medical emergency would significantly impact your trip, Travelex Insurance is worth looking into. Read 1 more review about Travelex US Only the latest review will count in the company's TrustScore Christian Jenk 2 reviews. It's legit!! We are thankful that we did because just two days before our departure for Europe my husband ended up in the emergency room with a serious condition that necessitated we cancel our entire trip. It was such a relief. Level Contributor . It's nice to know that if something happens I'm covered. This means walking, trying new foods, short tours, train travel, and staying at various hotels or friend's homes. The Travelex brand and logo are recognized around the world as a leader in travel protection and currency exchange. We understand the experience surrounding your situation did not meet your expectations. 0.1% (59) negative reviews to sales Average on Squaremouth is 0.2% 5 stars. I am a traveler who enjoys delving into the culture and excitement of a city. We contacted the Claims Administrator, Berkshire Hathaway Specialty Insurance Company (“BHSIC”). Travelex Max Travel Insurance - 2020 Review. It would be very helpful if you had a link to the insurance site from your Travelex website.